Privacy Policy

Vine Taxis Ltd

Sevenoaks, Kent TN13
Cranbrook, Kent TN17 3DY
United Kingdom

Website: www.vinetaxis.com
Telephone: 01732 462400
Email: info@vinetaxis.com

For privacy and data protection enquiries, please contact us using the details above.

When you contact us, request a quote or make a booking, we may collect information such as:

• Your name
• Telephone/mobile number
• Email address
• Pick-up address
• Destination/drop-off address
• Date and time of travel
• Flight or train details where relevant
• Number of passengers
• Vehicle requirements
• Luggage or special journey requirements
• Booking and journey history
• Payment and transaction information
• Communications between you and Vine Taxis
• Information you provide through our website, telephone, email or WhatsApp

We only collect information that is reasonably necessary for providing our services and operating our business.

We may use your personal information to:

• Provide taxi and private hire services
• Process and manage bookings
• Provide quotations and booking confirmations
• Contact you regarding your booking
• Send your journey details to the driver assigned to your booking
• Arrange airport, station, port and long-distance transfers
• Process payments and refunds
• Respond to enquiries and customer service requests
• Deal with complaints or disputes
• Maintain business and financial records
• Improve our website and services
• Request customer feedback or reviews following a journey
• Detect and prevent fraud, misuse or other unlawful activity
• Comply with legal and regulatory obligations

We will not use your personal information for purposes that are incompatible with the reason it was originally collected without a lawful basis for doing so.

Under UK data protection law, we process personal information where there is a lawful basis to do so.

We do not sell or rent your personal information to third parties.

We may share relevant information with:

• The driver allocated to your booking
• Vehicle operators or subcontractors involved in providing your journey
• Payment service providers
• Booking and dispatch software providers
• Website and hosting providers
• IT and technical service providers
• Professional advisers where necessary
• Government, law enforcement or regulatory authorities where legally required

Only information reasonably necessary for the relevant purpose will normally be shared.

For example, a driver may receive your name, contact number, pick-up location, destination and relevant journey information so that they can provide your booked service.

Where you make a payment by card or another electronic payment method, payment information may be processed by our payment service provider.

We do not normally store complete payment card numbers or security codes on our own systems.

Payment providers may process your information in accordance with their own privacy policies and terms.

If you contact us by telephone, WhatsApp or email, we may retain relevant information from the communication where necessary to:

• Deal with your enquiry
• Arrange or manage your booking
• Provide customer service
• Resolve complaints or disputes
• Maintain appropriate business records

WhatsApp communications may also be subject to WhatsApp's own privacy policies and terms.

Please do not send sensitive personal information to us through WhatsApp or email unless it is necessary for your booking or enquiry.

If you use our online booking or quotation system, the information you enter may be processed by our booking/dispatch system or other service providers that help us operate the website and provide our services.

The information may include your contact details, journey information, passenger numbers, vehicle requirements and other information required to process your booking.

Our website may use cookies and similar technologies to ensure that the website functions correctly and, where applicable, to understand how visitors use our website.

Some cookies may be essential for website functionality, while others may be used for analytics, performance or other purposes.

Where required by law, we will request your consent before placing non-essential cookies on your device.

You can control or disable cookies through your browser settings, although doing so may affect some website functionality.

We may occasionally send information about our services, offers or promotions where we have a lawful basis to do so.

Where consent is required, we will ask for your consent before sending marketing communications.

You can opt out of marketing communications at any time by contacting us or using the unsubscribe option where provided.

We do not sell customer contact information to marketing companies.

After a journey, we may contact you to request feedback or ask you to leave a review.

Any review you voluntarily publish on a third-party platform will be subject to that platform's own terms and privacy policy.

We will not publish your private personal information as part of a review without an appropriate lawful basis or your permission where required.

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected.

The length of time information is retained may depend on:

• The nature of the booking
• Accounting and tax requirements
• Legal or regulatory requirements
• Potential complaints or disputes
• Our legitimate business requirements

When personal information is no longer required, we will securely delete it or anonymise it where appropriate.

We take reasonable technical and organisational measures to protect personal information against:

• Unauthorised access
• Accidental loss
• Destruction
• Misuse
• Unauthorised disclosure
• Unauthorised alteration

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Subject to applicable UK data protection law, you may have rights including:

• The right to request access to your personal information
• The right to request correction of inaccurate information
• The right to request deletion of personal information in certain circumstances
• The right to request restriction of processing in certain circumstances
• The right to object to certain processing
• The right to data portability in certain circumstances
• The right to withdraw consent where processing is based on consent

To exercise your rights, please contact:

If you have concerns about how we have handled your personal information, please contact us first so that we can investigate and try to resolve the matter.

You also have the right to complain to the UK's data protection regulator:

Information Commissioner's Office (ICO)

Website: www.ico.org.uk

The ICO is the independent authority responsible for upholding information rights in the UK.

Our services are intended for the general public and are not specifically directed at children.

We do not knowingly collect unnecessary personal information from children.

Our website may contain links to third-party websites, including payment providers, social media platforms, review websites or other services.

We are not responsible for the privacy practices or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices.

The latest version will be published on our website with the relevant “Last Updated” date.

If you have any questions about this Privacy Policy or how Vine Taxis Ltd handles your personal information, please contact us: